How can we help?
Answers for organizers and supporters.
Common questions
How do I create and publish a campaign?
Create a campaign through Basics, Story, Preview and Publish. Add a bank account as your receiving method before publishing.
Read the full article →Where does a supporter’s money go?
Support goes directly to the organizer’s selected bank account. Fundu does not hold contributions.
Read the full article →Why is the amount raised reported by the organizer?
Fundu cannot see direct transfers, so the organizer updates the amount shown. It is not verified by Fundu.
Read the full article →What’s the difference between Public and Private?
Public campaigns can appear on Explore. Private ones are hidden there, but anyone with the link can view them.
Read the full article →How do I change my bank details?
Open Settings, then Payment methods. Check the receiving method selected on your campaign after editing it.
Read the full article →How do I edit, end or delete a campaign?
Manage your campaign from My campaigns. End it to stop asking for support while leaving its story visible.
Read the full article →What does hosting cost?
The standard price is ₦100 per day. During early access, the hosting fee is reduced to ₦0.
Read the full article →How do I report a campaign?
Use Report a campaign on its public page and explain your concern.
Read the full article →Still need help?
Send us a message and tell us as much as you can.